Question 1

Do you support private label and OEM/ODM projects?

Accepted Answer

Absolutely. We offer extensive OEM/ODM services including logo printing, custom colors, retail packaging, manual localization, function configuration, and custom mold development to bring your unique vision to life.

Question 2

What is the minimum order quantity (MOQ)?

Accepted Answer

Standard catalog products: MOQ starts at 300 units (existing molds, standard colors). Custom color or logo on existing models: 500 units. New retail-ready packaging or gift box: 500–1,000 units. Fully custom OEM/ODM with new mold: 1,000–2,000 units. Sample-to-bulk programs are available to lower your initial commitment.

Question 3

What is the typical MOQ?

Accepted Answer

We offer flexible MOQs. Standard catalog products require a lower minimum order quantity compared to fully customized projects. We are committed to supporting your growth at every stage.

Question 4

Can buyers arrange third-party inspection?

Accepted Answer

Yes. We can coordinate with buyer-appointed inspection teams and provide production, packaging, and shipment information according to the project stage.

Question 5

What is the lead time from sample approval to shipment?

Accepted Answer

Mass production typically takes 25–35 days after sample approval and deposit receipt. Rush production (15–20 days) may be available depending on order volume and factory schedule. We provide milestone updates with photos and video throughout the production cycle.

Question 6

How do I get a price quote?

Accepted Answer

We don't publish retail pricing because B2B costs depend on quantity, customization scope, packaging, and shipping terms. Submit an RFQ with your target quantity and product interest and we'll respond with a full itemized quotation within 24 hours on business days.

Question 7

How do you protect our brand creativity and product designs?

Accepted Answer

We take your intellectual property seriously. Before any technical discussions, we sign a strict Non-Disclosure Agreement (NDA) to guarantee your designs and concepts remain 100% confidential.

Question 8

What materials do you use? Are they body-safe?

Accepted Answer

All skin-contact components use medical-grade silicone that is hypoallergenic, phthalate-free, and free from harmful plasticizers. Internal structures use food-grade ABS. We provide Material Safety Data Sheets (MSDS) and third-party SGS test reports to verified B2B buyers upon request.

Question 9

How do you handle market complaints or batch quality issues?

Accepted Answer

We stand behind our products. If a quality issue arises, we provide a clear compensation or replacement mechanism within our 12-month warranty period to ensure your business operations are not disrupted.

Question 10

What certifications do your products hold?

Accepted Answer

Our products carry CE (EU), RoHS (EU), FCC (US), and meet FDA material standards. Waterproof models are independently IPX5-tested. Certificate copies, Declaration of Conformity, and test reports are available for your compliance review before placing bulk orders.

Question 11

What is the lead time from sample approval to shipping?

Accepted Answer

Typically, mass production takes 25 to 35 days after sample approval and deposit receipt. We always communicate transparent timelines and provide regular updates throughout the production cycle.

Question 12

Can I request samples before placing a bulk order?

Accepted Answer

Yes. We strongly encourage sampling before bulk commitment. Stock samples can be dispatched within 2–3 business days. Custom samples with your logo or packaging typically take 7–15 days. Sample fees are usually credited back against your first bulk order.

Question 13

How do you protect our product designs and brand IP?

Accepted Answer

We sign a comprehensive Non-Disclosure Agreement (NDA) before any technical discussions begin. Your mold tooling, artwork, and product concepts are stored on access-restricted servers and never shared with third parties. All staff with project access sign individual confidentiality agreements.

Question 14

What payment terms do you accept?

Accepted Answer

Standard terms are 30% deposit upon order confirmation and 70% balance before shipment. T/T (bank transfer) is our primary method. PayPal and trade assurance via Alibaba are available for smaller orders. Extended net terms may be arranged for established partners with order history.

Question 15

Do you ship internationally? Which countries do you cover?

Accepted Answer

Yes. We ship worldwide via DHL, FedEx, UPS, and sea freight (FCL/LCL). We have active buyers in the US, UK, Germany, France, Australia, Canada, Brazil, and across Southeast Asia. We prepare all export documents including commercial invoice, packing list, certificate of origin, and customs declaration.

Question 16

What is your quality control process?

Accepted Answer

We enforce 100% full inspection on all production lines with an outgoing defect rate strictly below 0.1%. Key checkpoints include IPX5 waterproof immersion testing, motor noise verification (≤60 dB at 30 cm), battery charge-cycle testing, silicone surface and color inspection, and barcode/packaging scan before sealing.

Question 17

How do you handle quality complaints or warranty claims?

Accepted Answer

All products carry a 12-month warranty from the shipment date. If a verified quality issue arises, we provide replacement units, credit toward the next order, or partial refund depending on the defect scope. We ask buyers to document issues with photos or video and we respond with a resolution plan within 48 hours.

Question 18

Can you develop a completely new product from scratch?

Accepted Answer

Yes. Our in-house R&D team handles concept sketching, 3D modeling, mold fabrication, and functional prototyping. A new mold project typically takes 45–60 days from brief approval to first sample. We launch 3–5 new market-ready models internally each month, so we understand what sells.

Question 19

What packaging customization options are available?

Accepted Answer

We support full retail packaging customization: box structure (window box, drawer box, magnetic closure, gift set), Pantone color matching, spot UV / embossing / foil stamping finishes, multilingual inserts, barcode and QR code placement, and outer carton configuration for your warehouse or retail channel.

Question 20

Do you offer drop shipping or white-label fulfillment?

Accepted Answer

We specialize in B2B bulk production rather than per-order drop shipping. However, we can ship white-label bulk stock directly to your 3PL warehouse or Amazon FBA preparation center with your branded packaging fully assembled.

Question 21

Is discreet shipping available for sensitive product categories?

Accepted Answer

Yes. All outbound shipments use plain outer cartons with neutral descriptions on customs documentation. Product names on shipping labels default to generic terms such as 'personal care device' or 'wellness massager' unless buyers specify otherwise.

Question 22

What languages do you support for product manuals and packaging?

Accepted Answer

We currently produce localized content in English, Simplified Chinese, Spanish, Portuguese, German, French, Japanese, Korean, and Arabic. Additional languages can be arranged if buyers provide translations. Multilingual inserts and QR-code-linked digital manuals are both supported.

Question 23

Can I visit your factory before placing an order?

Accepted Answer

Absolutely. Factory tours are welcome by appointment. Our facility is located in Chang'an Town, Dongguan, Guangdong — approximately 45 minutes from Shenzhen Bao'an International Airport. Virtual factory tours via video call are also available for overseas buyers who cannot travel.

Question 24

What is your monthly production capacity?

Accepted Answer

Our current capacity is 500,000+ units per month across all product lines. We scale production priority based on confirmed order schedules. For high-volume campaigns such as Black Friday or seasonal launches, we recommend placing orders 60–90 days in advance to reserve capacity.

Question 25

Do you supply to Amazon FBA sellers?

Accepted Answer

Yes. We are experienced with Amazon FBA requirements including FNSKU labeling, poly-bag suffocation warnings, carton weight and dimension limits, and prep center forwarding. We can also advise on product listing compliance for adult wellness categories across major markets.

Question 26

How do I start a project with Evokomoribi?

Accepted Answer

The simplest first step is to submit an RFQ through our Contact page. Share your target product, quantity, market, and any customization notes. We'll respond with an initial quote and a sample plan within 24 hours. No commitment is needed at this stage — sampling and consultation are low-risk first steps.

Question 27

Are your products compliant with EU adult product import regulations?

Accepted Answer

Yes. Our products carry CE marking and full RoHS compliance documentation. We provide a Declaration of Conformity, test reports, and MSDS for all materials — the complete set required for EU customs clearance and platform listing (Amazon.de, Amazon.fr, etc.).

Question 28

Can you match a competitor product or improve on an existing design?

Accepted Answer

Yes, with one important boundary: we do not copy patented molds or registered designs. If you bring a reference product, we will design a legally distinct, functionally equivalent model with improvements where possible. We recommend this approach over direct cloning to protect your brand from IP disputes.

Question 29

How do you handle currency and pricing fluctuations?

Accepted Answer

All quotations are issued in USD and remain valid for 30 days from the date of issue. For long-term supply agreements, we offer price-lock periods of up to 6 months based on agreed volume commitments. Raw material surcharges, if any, are communicated in advance rather than absorbed silently into future invoices.

Body-Safe Silicone Devices

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