Returns & Warranty

This policy applies to all B2B purchase orders for adult wellness devices placed with Evokomoribi (Dongguan) Technology Co., Ltd. It covers manufacturing defects discovered upon receipt of goods and during the 12-month warranty period. It does not apply to end-consumer complaints or warranty claims arising from the Buyer's own resale channel — those remain the Buyer's responsibility under their own consumer-facing return policy.

Buyers are required to conduct an incoming quality inspection within 30 calendar days of delivery. Defect claims submitted after this window are handled under the warranty provisions in Sections 8–12, and only for latent defects not detectable during normal incoming inspection.

Recommended incoming inspection method: AQL 2.5 sampling (ISO 2859-1), covering visual inspection, power-on function test, motor strength check, and charging verification. Evokomoribi can provide our internal QC checklist as a reference.

The following are covered manufacturing defects:

• Non-functional unit upon first power-on (dead on arrival)
• Motor failure or abnormal vibration noise under normal operating conditions
• Charging port malfunction attributable to PCBA assembly
• Silicone surface delamination, visible seam separation, or material tears not caused by misuse
• Incorrect product shipped (wrong SKU, wrong color, wrong spec vs. confirmed PO)
• Incorrect packaging (wrong logo, wrong artwork, wrong language insert) vs. approved proof
• IPX5 waterproofing failure when tested per IEC 60529 under standard conditions

• Physical damage caused by improper handling, storage, or use by the Buyer or their customers
• Battery capacity degradation from improper charging habits (overcharging, non-supplied cables)
• Damage sustained after the FOB handover point — including carrier handling, customs inspection, and warehousing
• Minor cosmetic variations (color shade within tolerance, slight texture variation) that do not affect product function
• Defects resulting from the Buyer modifying the product or its components after delivery
• Claims based on end-consumer preference rather than product performance failure
• Normal wear — surface micro-scratches, minor color change, or softening of silicone from repeated use over time

Evokomoribi's outgoing defect rate target is below 0.1%. A defect claim is formally accepted when the verified defect rate in a batch exceeds 0.5% of shipped units (or when incorrect goods are shipped regardless of quantity). For batches with a defect rate between 0.1% and 0.5%, Evokomoribi may offer a goodwill remedy at its discretion. Individual defective units below this threshold are handled case-by-case.

Submit a claim to info@evokomoribi.com with the subject line “Defect Claim — [Your PO Number]” and include:

• Purchase order number and shipment date
• Total units received and number of defective units
• Clear photos or video of each defect type (one sample per defect category is sufficient)
• Batch number or production date code from the product label
• Brief description of the defect and how it was discovered

We will acknowledge your claim within 3 business days and provide our assessment within 7 business days of receiving complete documentation.

Upon confirming a valid defect claim, Evokomoribi offers the following resolutions (at our discretion based on the defect nature and volume):

Evokomoribi does not accept physical returns of goods from destination countries unless specifically agreed in writing. Arranging a return shipment from overseas creates significant cost and customs complexity that typically exceeds the value of the claim.

Beyond the 30-day incoming inspection window, the warranty covers latent manufacturing defects in materials and workmanship, including:

• Motor failure or significant performance degradation under normal operating conditions within the warranty period
• PCBA malfunction causing failure to power on, charge, or respond to controls
• Charging port failure attributable to assembly defect (not physical damage)
• Silicone surface delamination, separation at seams, or material cracking not caused by misuse or improper storage
• IPX5 waterproofing failure when the device is used within its rated conditions
• BLE connectivity failure on app-controlled models attributable to firmware or hardware assembly (not end-user app or OS compatibility)
• Incorrect product configuration vs. confirmed purchase order specification

The exclusions in Section 4 apply equally to warranty claims.

To initiate a warranty claim, email info@evokomoribi.com with subject line “Warranty Claim — [Your PO Number]” and include:

• Purchase order number and shipment / airway bill date
• Product name, model, and batch number (from product label)
• Number of defective units and total units from that batch still in inventory
• Clear photos or short video demonstrating the defect
• Description of the failure mode and when/how it was discovered

We acknowledge all claims within 3 business days. Engineering assessment and resolution proposal are provided within 10 business days of receipt of complete documentation.

Depending on the nature and scale of the defect, resolution may take one of the following forms:

This warranty is issued directly to the Buyer (the entity that placed the purchase order with Evokomoribi) and does not automatically transfer to the Buyer's end customers. Buyers who resell products under their own private label are responsible for managing end-consumer warranty claims in accordance with the consumer protection laws of their destination market. Evokomoribi's B2B warranty supports the Buyer, not individual end users.

The warranty is limited to the remedies described in Sections 7 and 11 and does not extend to consequential loss, lost sales, brand damage, or third-party claims. Evokomoribi's total warranty liability for any single purchase order shall not exceed the invoiced value of that order.