1. Risk Transfer Point

Under standard FOB terms, risk transfers from Evokomoribi to the Buyer at the moment goods are handed to the nominated carrier or freight forwarder at the port of loading (Shenzhen or Guangzhou). From that point, the Buyer bears the risk of loss, damage, or delay during transit. Evokomoribi is not liable for carrier-caused issues after the FOB handover point, but we will provide full documentation support to help you file and recover any claim.

2. Pre-Shipment Protection Measures

Before every shipment leaves our facility, we apply the following to minimize transit risk:

• 100% final inspection completed before packing — every unit is function-tested before being boxed
• Individual units are poly-bagged and cushioned within inner cartons; inner cartons are packed into reinforced export master cartons
• Fragile / electronics warning labels applied to master cartons where appropriate
• Carton gross weight maintained under 23 kg per carton for safe handling
• Pre-shipment photos of packed cartons provided to the Buyer for every bulk order
• Packing list cross-checked against the purchase order before cartons are sealed

3. Cargo Insurance — Our Recommendation

Evokomoribi strongly recommends that all Buyers obtain cargo insurance covering the full CIF value of each shipment. Carrier liability limits are typically insufficient to cover a full order:

Your freight forwarder can arrange All-Risk marine cargo insurance for approximately 0.3–0.8% of cargo value. We recommend it for any order above USD 3,000 CIF value. For express shipments, DHL and FedEx offer declared value coverage at the booking stage — advise your forwarder to add it.

4. If Your Shipment Is Lost or Damaged

Follow these steps immediately upon discovering loss or damage:

5. Documentation We Provide for Claims

Upon request for carrier or insurance claim support, Evokomoribi provides:

• Duplicate commercial invoice (marked 'For Insurance / Customs Claim Purpose')
• Packing list with individual carton weights and dimensions
• Pre-shipment packing photos (taken at our factory before loading)
• QC inspection photos or report for the specific batch
• Airway bill / booking confirmation with declared weight and value
• Certificate of origin and CE/RoHS certificates (for customs-related holds)

All claim support documentation is provided free of charge and within 2 business days of your request.

6. Delayed Shipments

Evokomoribi is not liable for carrier delays, port congestion, customs holds, or force majeure events after the FOB handover. If a shipment tracking status has not updated for more than 5 business days, contact us and we will coordinate a trace investigation with the carrier on your behalf. For express shipments, we can initiate a DHL / FedEx trace within 24 hours of your request.