1. Warranty Period

2. What Is Covered

The warranty covers manufacturing defects in materials and workmanship, including:

• Motor failure or significant performance degradation under normal operating conditions within the warranty period
• PCBA malfunction causing failure to power on, charge, or respond to controls
• Charging port failure attributable to assembly defect (not physical damage)
• Silicone surface delamination, separation at seams, or material cracking not caused by misuse or improper storage
• IPX5 waterproofing failure when the device is used within its rated conditions
• BLE connectivity failure on app-controlled models attributable to firmware or hardware assembly (not end-user app or OS compatibility)
• Incorrect product configuration vs. confirmed purchase order specification

3. What Is Not Covered

• Physical damage from dropping, impact, crushing, or improper storage by the Buyer or their customers
• Water ingress beyond the rated IPX5 depth or pressure conditions
• Battery capacity degradation from repeated deep discharge, overcharging, or use of non-supplied charging equipment
• Damage caused by unauthorized modification, repair, or disassembly of the product
• Normal wear — surface micro-scratches, minor color change, or softening of silicone from repeated use over time
• Damage resulting from use of the product outside its intended purpose
• Products that have been rebranded, relabeled, or resold under the Buyer's brand and subsequently returned by end consumers (end-consumer warranty is the Buyer's responsibility)

4. How to Make a Warranty Claim

To initiate a warranty claim, email info@evokomoribi.com with subject line “Warranty Claim — [Your PO Number]” and include:

• Purchase order number and shipment / airway bill date
• Product name, model, and batch number (from product label)
• Number of defective units and total units from that batch still in inventory
• Clear photos or short video demonstrating the defect
• Description of the failure mode and when/how it was discovered

We acknowledge all claims within 3 business days. Engineering assessment and resolution proposal are provided within 10 business days of receipt of complete documentation.

5. Warranty Resolution

Depending on the nature and scale of the defect, resolution may take one of the following forms:

6. Warranty & Resale

This warranty is issued directly to the Buyer (the entity that placed the purchase order with Evokomoribi) and does not automatically transfer to the Buyer's end customers. Buyers who resell products under their own private label are responsible for managing end-consumer warranty claims in accordance with the consumer protection laws of their destination market. Evokomoribi's B2B warranty supports the Buyer, not individual end users.

7. Limitation

The warranty is limited to the remedies described in Section 5 and does not extend to consequential loss, lost sales, brand damage, or third-party claims. Evokomoribi's total warranty liability for any single purchase order shall not exceed the invoiced value of that order.